A familiar voice is not enough to verify a caller
Use independent contact when a caller claims to be a missing relative or someone helping them.
THE WAKIF BLOG
Use independent contact when a caller claims to be a missing relative or someone helping them.
Use an independent route before sharing case information or accepting instructions.
An appeal can help recognition while an exact location can create a new risk.
Minimize exposure of documents, addresses, health information, and unrelated people.
Separate a concern for safety from a demand for someone’s location or continued contact.
Give authorized investigators a route to follow up without exposing witnesses to a public audience.
Consider purpose and current context before moving an appeal to another audience.
Route a possible connection for review instead of creating a public identity claim.
Keep account access and sensitive downloads out of reach of the next user.
Separate urgent safety concerns from pressure to make an unverified payment.